Parkway Automotive

Felisa Pierson 2 months ago

Simply outstanding service and knowledge. I'm someone who's new to cars and doesn't know much about them, and I've been scammed before. Ben and his team always do what's right, no matter the situation. I have a 2018 Chrysler Pacifica, and it's not an easy vehicle to work on, but I truly applaud the professionalism and honesty of the technicians here. My car has been through hell and back—from a misfire, to a starter issue, to ultimately needing a brand-new engine. At no point did Parkway try to push me toward the most expensive option. Instead, they took the time to explore warranty options and help me find the best solution. Most recently, I ran into an axle issue. I ended up having to pay for two axles because the dealership damaged the original installation, but Ben and his team still went out of their way to help by calling the dealership themselves and trying to sort everything out. I struggle with confrontation, so having someone willing to explain the situation, stand up for the customer, and make sure I wasn't paying more than I should meant a lot to me. I'm so glad I found this auto shop after moving to Cincinnati. It's refreshing to find honest, knowledgeable people wh

John Metz 4 months ago

As a business owner I appreciate honesty and straightforward communication. From first communication to payment this shop was incredible. I have had some unfortunate experiences with mechanic shops and these guys were stellar. Good prices, detailed inspection, and took great care of my vehicle. 10/10 recommend!

Kevin Burke 4 months ago

I truly appreciate what the team at Parkway Automotive does for me every time. They are incredibly friendly, courteous and accommodating. They also offer the most thorough repair experience and I absolutely trust them with my daughter’s car every time. Can’t recommend them enough.

Bryan 4 months ago

Ben and Parkway Automotive has earned my business repeatedly since I started going there 7–8 years ago. Beyond being a great automotive repair center, they are honest, reputable, and very fact-based in their recommendations without ever being pushy. On several occasions, they have actually talked me out of mechanical repairs I thought I needed, which says a lot about their integrity. Their costs are reasonable, their advice is trustworthy, and I highly recommend them.

Sophia 5 months ago

absolutely amazing service, Ben communicated with me every step of the way and explained what needed to be done immediately and what could wait. They sent detailed inspection notes and pictures. He even explained everything in detail so I could understand what was going on. He was very welcoming and great to chat to! Service was incredibly fast, literally 24hr turn around. I’m so glad I took my car here and will be returning in the future ( as well as recommending everyone) thank you!